Refunds and Returns - Surge Alert Shop
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Refunds and Returns

 

Here at Surge Alert, we’re committed to providing first-rate customer support from shopping to setup and beyond. Your experience is important to us so please review the following policies and feel free to contact us at support@surgealert.co with any questions or concerns.

  • Once you receive your Surge Alert product, you have 15 days (from the date of delivery) to return it to us for a full refund.
  • After 15 days (from the date of delivery), all sales are FINAL and returns will not be accepted.
  • Refunds will only be issued to the original form of payment.
  • Refunds will only be issued if the product is returned in its original packaging with no signs of use.
  • Software subscription charges are non-refundable once your Surge Alert devices have been set up and climate data collection has begun. You may cancel your subscription at any time through your account settings at surgealert.co to avoid future charges.

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