FAQs - Surge Alert Shop
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FAQs

Yes, while setting up your beacon and gateway, you can create a name, description, and add an image of your hardware, as well as set customized thresholds for when you want to be alerted. This way you will be able to easily decipher your different beacons and gateways from each other.

Yes! You can access all your data from your phone or your computer from any location.

Yes, in large stores it may be necessary to have multiple gateways. Each gateway can connect to a beacon that is within 300 feet away.

Yes! Our intuitive app will streamline the set-up process and you will be set up immediately.

Yes! In the upcoming future, we will be adding a new feature that will allow you to receive email and text notifications to multiple devices.

Yes! Your gateway is a great way to monitor larger storage rooms like wine and cigar cellars. It also has the ability to monitor humidity levels.

Yes! Although the app is the preferred platform, we have a responsive website as well as the online portal to monitor all your data as well as setting-up new Gateways and Beacons.

Yes! Our wired Gateways can handle 7+ days without being plugged in. Our trusty Gateways will stay on all night to keep you protected.

Yes, depending on what material your walls are made out of the Bluetooth signal can be weakened or blocked

No! Our unique interface uses cellular data just like your phone to connect to the internet. No wifi, No problem!

In the app or web portal during setup, it prompts you to set your thresholds for temperature, battery, light, and humidity (gateway only)

When you receive your beacon and gateways, they will already be in the ‘setup devices’ category in your Surge Alert app or web portal.  All you have to do is set your customized beacon name and thresholds to register your beacon.

If you are an Android user, go to the google play store and search for Surge Alert. If you are an iPhone user, go to the app store and search for Surge Alert.

Through your app or online portal, you choose whether you want text alerts, email alerts, or both.  This way, you will immediately be alerted when your threshold ranges are exceeded.

You will receive an alert if the device does not respond in two hours

The lifespan of our batteries will depend on the location of your beacon.

Our monthly payment plan allows you to split up your hardware costs over the course of 12-months.

Your beacon should be plugged in within 300 ft. of your beacon

Our batteries will last for about a year inside a refrigerator and about 6-8 months in a freezer.

You can connect up to 25 beacons to a single gateway.

The gateway can be placed on the wall with the use of zip ties or any preferred method you would want.

If there are any concerns with your devices you can email info@surgealert.co and they will assist you as soon as possible.

No! IoT can be used to connect you to your business! You will be updated in live time to keep track of all of your business data at any time from anywhere.

 

Yes, like your beacon, the gateway has its own customizable thresholds. You will be alerted when these exceed, which is separate from your beacons, which will be in a separate location.

In order to determine which Gateway is best for you, we recommend reaching out to one of our trained sales representatives.

In order to get started, all you need is an Android or iPhone device, a Surge Alert Gateway, and our Surge Alert Beacon.

If the light on the gateway goes on, it means your battery is running low. To see if your gateway is working properly, check your Surge Alert app or web portal.

In addition to our wired Gateways, we also have solar-powered Gateways that will always stay charged in the sunlight! Our wired Gateways have a battery life of 7+ days when unplugged.

We accept all major credit cards.

You can purchase BLE coin batteries from Surge Alert, which cost $3.00

Very little maintenance is required. If the battery on your beacon dies, here is a quick tutorial on how to change your batteries with just a screwdriver.

Place your beacon within the unit you want to be monitored. Whether it’s a refrigerator, freezer, or larger storage room.

When setting up the Gateway it should be within 300 feet of the selected beacons

Your beacons may not connect to the gateway because it might be farther than the 300 feet range of the beacon. There is also a possibility that the gateway is not charged and needs to be plugged in.

Even if you have a refrigerator thermostat, you won’t know if the refrigerator is left open, there is a power outage, or if the air is released from a loose or broken refrigerator seal. Our solution will alert you if your ideal refrigeration conditions are compromised, giving you ample time to fix any of these problems BEFORE spoilage occurs and the product is wasted.

You can connect up to 25 beacons to a single gateway.

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